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Terms & Conditions

IMPORTANT NOTES
Please see clause 13 for details of your rights to cancel orders.


We draw your attention to clause 14 setting out your statutory rights.


We draw your attention to clauses 15 and 16 setting out limitations and exclusions of our liability.


You must be over 18 years of age to purchase from Runbo UK.


We only offer contracts in the English Language.


You should keep a copy of this document for future reference.


These sales terms replace all previous business and consumer editions of our sales terms.



1. ABOUT THIS DOCUMENT

Welcome to Vibe Active Technologies Ltd (Runbo UK). This document sets out the terms and conditions applicable to all sales by Vibe Active Technologies Ltd (Runbo UK). including through its websites, by telephone and email. We may change these sales terms at any time, but no changes will apply to any orders you submitted before the change.



2. ABOUT RUNBO

Runbo is a leading manufacturer of rugged and waterproof mobile phones; a manufacturer of excellence in safe and reliable communication devices for vertical industries, construction, safety, security, transport and logistics, as well as agriculture and recreation.
Vibe Active Technologies are the UK's only Authorised Runbo Distributor. Our postal address and registered office is Suite 7 Hadleigh Business Centre, 351-359 London Road, Hadleigh, Essex, SS7 2BT.



3. CONSUMER AND BUSINESS SALES

These sales terms apply to all sales of products by us to consumers and businesses. You are a consumer for the purposes of these sales terms if you are an individual and you are purchasing for purposes which are wholly or mainly outside a trade, business, craft or profession. In any other case, you are a business for the purposes of these sales terms. If you have indicated to us at any point that you are a consumer or business (including when you registered the account associated with the order or contract to which these sales terms apply), then we are relying on this as a representation from you in entering into the contract, and you shall be bound by such representation. Where any clause heading refers to consumers, then that clause shall apply to you if, and only if, you are a consumer. Where any clause heading refers to businesses, then that clause shall apply to you if, and only if, you are a business.



4. DEFINITIONS

In these sales terms: (a) other charges mean any other charges or fees in addition to the price and delivery charges, as stated in the contract terms; (b) the contract is the contract which incorporates these sales terms; (c) the contract terms are the terms as listed in clause 6 below; (d) the delivery charges means our charges for delivery of the products as stated in the order specific terms; (e) the delivery address means the address for delivery of the products as stated in the order specific terms, or if not so stated, as you provided to us in your account with us, of if none has been provided, to the billing address associated with your payment card or other payment service used to pay the price; (f) the order is your order for the purchase of any products submitted to us, which incorporated these sales terms, or resulted in the contract, including any order through our website, or by telephone; (g) the order specific terms are the specific terms for your order as identified in clause 6.2 below; (h) the price means the price of the products as stated in the order specific terms; (i) the products mean the goods, gift vouchers, and other products ordered by you as set out in the order specific terms; (j) you and your means the person who submitted the order, or who is purchasing from us under the contract to which these sales terms apply; (k) the website means our website at www.runbo.shop; (l) and working or business day means Monday to Friday, except bank holidays or other public holidays.



5. HOW THE CONTRACT IS MADE

5.1 Your order
Your order to us is your legal offer to purchase the products on the contract terms, subject to our acceptance.


5.2 Age Requirement
If you are an individual and you order a product with a minimum age requirement, by ordering you represent that you are of the required age. In any event, if you are an individual, you represent that you are 18 years old or over.


5.3 Withdrawing your order

You are entitled to withdraw your order at any time up to moment that we accept it and it becomes a binding contract. After it has become a binding contract you can only cancel it in accordance with your cancellation rights under clause 13, or in accordance with your legal rights if we are in breach of the contract.


5.4 Acknowledgement of your order
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email does not amount to acceptance of your order, or create a binding contract unless expressly stated in it by us.


5.5 Acceptance of your order
For product orders, acceptance of your order will occur and a binding contract for the sale and purchase of all of the products will be formed between you and us when we first dispatch any of the products in your order, or if sooner, we first email you to confirm that any of the products in your order have been dispatched. For other orders, acceptance of your order will occur and a binding contract is formed when we send the order acknowledgement e-mail.


5.6 Declining your order
If we decline your order for any products, before acceptance, for any reason, we will normally e-mail or telephone you to inform you, and give you our reasons. We may decline your order before we have accepted it for any reason at our sole discretion, and we may decline your order in whole or in part.


5.7 Multiple items
If your order lists more than one product or service then there shall be considered to be a separate and independent order and contract for each of them.



6. CONTRACT TERMS

The terms of the contract will comprise the following:


6.1 General Terms

The following general terms: (a) these sales terms; (b) the general delivery information published by us, including on our website, at the time of your order, setting out among other things, delivery charges, methods, delivery locations, timescales, and restrictions; (c) the descriptions and specifications and additional terms specified for the products in any product specification page or section on our website at the time of your order; and (d) any terms implied into the contract by statute or rights in relation to this contract granted by any statute, unless and to the extent they are otherwise limited, varied or excluded by any other contract terms.


6.2 Order Specific Terms

The specific terms of your order (including description and quantity of products ordered, price and other delivery charges applicable, your details, delivery address, billing address, and payment method and details) set out in the checkout webpages (for website orders) generated by our website and sent to your web browser, or (for telephone orders) as agreed orally in your telephone call with us; in each case, as may confirmed by us in any written acknowledgement or acceptance of your order which we send to you. If you are a business, no terms proposed by you shall apply to the contract, including any standard terms of purchase of yours.



7. SALE AND PURCHASE

On acceptance of your order, we agree to sell to you and you agree to purchase from us the products specified in the contract terms.



8. DESCRIPTION

Under the Sale of Goods Act 1979 and Supply of Goods and Services Act 1982 it is an implied term in the contract that the products will correspond to their description. The description is essentially as set out on our website at the time of order, but there may be minor variations in specification, colour or other features between that description and the product received.



9. FREE GIFTS AND QUALIFYING SPEND PROMOTIONS

Where you order any products which are promised to come with free gifts: we reserve the right not to supply the free gift; if you submit an order for two or more products that come with free gifts, or multiple orders for products which come with free gifts, we reserve the right to limit the number of free gifts you receive to such number as we may decide in our sole and absolute discretion; and all free gifts must be returned by you if you return the products for any reason other than our breach of contract. Where there is a qualifying spend promotion, stamps and gift cards are specifically excluded from calculating qualifying spend in relation to any promotions, discounts or free gifts.



10. CHARGES AND VAT

You agree to pay the price, delivery charges and any other charges stated in the order specific terms. You are obliged also to pay VAT on all charges, at the same time as the charges. If you are a consumer or business all stated charges are exclusive of VAT.



11. PAYMENT TERMS

11.1 Payment with Order
Payment of the price, delivery charges, and any other charges and amounts payable under the contract must be paid on order.


11.2 Payment Currency

You must pay in the currency in which the price, delivery charges, and any other charges are stated by us.


11.3 Payment Methods

We accept payment by such cards and other methods as may be stated on our website from time to time. If you send payment by post, then you take the risk of theft, loss or damage of your payment method in the post.


11.4 Default Time for Payment
Unless clause 11.5 applies, the price, delivery charges and all other charges are payable on order, and we are not obliged to process your order or dispatch any products until payment in full has been received by us. You authorise us to take payment from any card or other payment service for which you have provided details, at the time of, or at any time after you have submitted, your order, whether or not the order has been accepted by us and a contract formed. If your payment cannot be collected or is not authorised by your card or payment services provider for any reason, we will tell you.


11.5 Credit Accounts - Businesses
If you have a credit account with us, and your indebtedness to us at the time of your order, plus the amounts payable under this order, is less than any applicable credit limit specified by us from time to time or agreed with you from time to time, then your payment will be due within 30 days (or such other period we may have agreed in writing with you) after the date of your order, and you authorise us to take payment from any card or other payment service for which you have provided details on or after the last working day of that 30 day period.


11.6 No Set-Off-Businesses
You must make all payments in full without set-off, deduction, counter-claim, or withholding.


11.7 Interest - Businesses
If you fail to pay any amount on time, then we shall have the right set out in the Late Payment of Commercial Debts (Interest) Act 1998 (as amended or replaced). If that act does not apply, then we may charge you, and you shall pay on demand, daily interest on the overdue amount such interest to run from the date when you should have paid it until the date you actually pay it (both before and after we obtain any court judgement) at the per-annum rate of 8% over the Bank of England base rate from time to time.



12. DELIVERY

12.1 Delivery Address
Delivery of the products will take place at the delivery address. Please note that we only deliver to addresses located within the United Kingdom and such other places as may be stated in any delivery information on our website. 


12.2 Delivery Days
We only deliver on working days, being Monday to Friday, excluding public and bank holidays.  Any statements as to delivery within a number of days should be read as working days, and if a bank or other public holiday falls within any delivery period then you should allow an extra two working days for delivery.


12.3 Delivery Timescales

We will use reasonable efforts to deliver the products by the delivery dates or within the delivery timescales stated in the other contract terms. If no delivery date or timescale is stated, then delivery will be made without undue delay and no later than 30 days beginning with the day the contract was entered into. If we are not able to make a delivery date, we will let you know, and offer you an alternative delivery date.


12.4 Force Majeure

We are not responsible for delay in supplying or delivering or failure to supply or deliver any products if due to unforeseen events beyond our reasonable control. We will let you know as soon as possible if there is going to be a problem in supplying the products, and give you an opportunity to cancel your order, in which case we will refund all amounts paid by you to us under the order, or give you an opportunity to continue with the order if possible, in which case we will agree with you a revised time for delivery as soon as we are in a position to continue performing the order.


12.5 Installments
We may make delivery of the products by installments, for instance where all of the products are not in stock. This will not affect your rights to cancel or terminate the contract.


12.6 Failure to Receive the Products

If delivery is attempted within our stated delivery hours and you are not present to collect the products or you unreasonably refuse to take delivery of the products, then we may abandon the delivery attempt, charge you our direct costs of returning the products to the depot, a reasonable storage charge, and another delivery charge for re-delivering the products at another time. We will give you the option of collecting the products from our depot or requesting further delivery attempts at further delivery charge. We will store the products for a maximum of 2 months, after which we may sell the products and (if we have not refunded to you the price for the products) account to you for the proceeds less our reasonable storage costs and any other amounts which you are liable to pay us.


12.7 Delivery Note
All deliveries must be signed for before our carrier will release them to you. Signing for delivery is for simple proof of receipt purposes and will not affect any of your other rights. Please make sure you keep the packing list enclosed with your products, as this will be important if you are returning the products later on.


12.8 Inspection on delivery
You should check that you have received all of the products you ordered, and inform us as soon as you can if you think anything is missing or think anything is damaged or not in working order. You must inform us within 3 working days after delivery has been made if you do not think you have received the products ordered, they are damaged or faulty otherwise all products reported to be covered by the delivery shall be deemed to have been delivered, otherwise the products will be considered to have been correctly delivered, free from damage or faults and in good working order, except for any damage or fault you could not have discovered on reasonable inspection of the products.


12.9 Retention of Title
Title to the products passes to you when risk passes below, unless the price or any other amount payable by you is outstanding at delivery, in which case title is retained by us until you have paid in full the price and all other amounts payable under the contract. You agree that we may still sue for the price, notwithstanding that title has not passed. You also agree that your right to possession and use of the products shall cease if any amount payable by you under the contract becomes overdue, or you enter into bankruptcy, liquidation or administration, and that we shall be entitled to enter any premises where the products are kept for the purposes of repossessing them. Title to the products shall revert to us when you exercise any right to reject the products, cancel the contract or otherwise return the products to us.


12.10 Risk

Risk in the products shall pass to you when they come into your physical possession, or any person identified by you to take possession of the products, or any carrier you commissioned to collect the products from us and transport them to you, or our courier service hand over the products to any person who you authorise to collect them from a postal or courier service, or we leave the products at a place or with a person in accordance with any express delivery instructions received from you. Risk in any returned products shall pass back to us when they come back into our physical possession, or any person identified by us to take possession of the returned products, or any carrier commissioned by us collect the products from you and transport them back to us.


13. CANCELLATION RIGHTS

13.1 Introduction
Where you are a consumer, then you have the right to cancel the contract for any products without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013 (the "Cancellation Regulations"), on and subject to the terms detailed below. This right is in addition to your statutory rights for faulty or mis-described products.


13.2 Cancellation Deadline
You may exercise your right to cancel at any time up to the time stated below (the "cancellation deadline"). The cancellation deadline is 14 days after delivery of the products. If the contract covers multiple products, then the cancellation period runs from the delivery of the last of those products.


13.3 How to exercise your right to cancel
--- 13.3.1 Informing us

To exercise you right to cancel, you must inform us of your decision by a clear statement to us. If you are a business customer, that statement must be in writing.
--- 13.3.2 When you must inform us
If you are a consumer, it is sufficient to meet the cancellation deadline if you send your statement before the cancellation deadline, even if we do not receive it until after the cancellation deadline. If you are a business, we must receive your statement before the end of the cancellation deadline.
--- 13.3.3 Methods of informing us

You can exercise your right to cancel in any manner you decide, but we would prefer one of the following: following the instructions for returns in the documentation supplied with your products on delivery; e-mailing us, telephoning us, or contacting us using any details on our website at http://www.runbo.shop; or writing to us at Suite 7 Hadleigh Business Centre, 351-359 London Road, Hadleigh, Essex, SS7 2BT, quoting your order reference number. You may use the model cancellation form, below, but it is not obligatory: -


Model cancellation form

To: Runbo UK
[I/We] hereby give notice that [I/We] cancel [my/our] contract of sale of the following products:
Product Name:      [   ]
Ordered On:      [    ]
Received On:      [   ]
Customer Name:      [   ]
Customer Address:      [   ]
Signature

_______________________________
(only if this form is notified on paper),

Date: _________________________


--- 13.3.4 Order reference number
It will save time if you can supply us with your order reference number when you cancel, but don't worry if you are not able to find this.


13.4 Return of the products and costs of return
If the products have been delivered, then you must return the products to us in accordance with the following arrangements. Return of the products includes all packaging (original box) and contents unused, documents, and other items supplied with or as part of the products.
--- 13.4.1 When products must be returned by
You must return the products to us without undue delay, and in any event not later than 5 days after you informed us of your decision to cancel.
--- 13.4.2 Return of the products by you
Subject to clause 13.5.3, you must send the products back to us at Suite 7 Hadleigh Business Centre, 351-359 London Road, Hadleigh, Essex, SS7 2BT.
--- 13.4.3 Collection by us
We may at any time request to collect the products from you, and in such case you must make the products available for collection when requested by us, in accordance with such reasonable arrangements as we may specify. If we send you a pre-paid package (e.g. a jiffy bag) to return the products to us in, then you must return the products using any such package.
--- 13.4.4 Costs of returning the products
You must bear the direct cost of returning the products to us, including our direct costs of collecting the products from you. If we incur any such costs, then you shall reimburse us these costs. If you do not hand over the products when arranged, then we may also charge you our direct costs for each failed collection attempt. You agree that that we may deduct such costs from any refund which we are obliged to make to you.
--- 13.4.5 Risk and insurance of products
The products are at your risk until they have been returned to us, and accordingly we recommend that you insure the products accordingly.


13.5 Condition of products returned
If you handle the products beyond what is necessary to establish the nature, characteristics and functioning of the products then you are obliged to pay to us the amount by which the value of the products has been diminished as a result, up to, but no more than, the original price of the products. This includes if you return the products with damage that was not present on delivery, or missing anything that was present on delivery. You agree to pay such amount on demand, and you agree that that we may deduct such amount from any refund which we are obliged to make to you.


13.6 Service Contracts
If any services are being purchased under the contract, then you confirm that you request the services begin before the end of the cancellation deadline, and you agree that if you subsequently cancel, you shall pay us an amount for such services which is in proportion to what services have been performed until you cancelled, in comparison with the full coverage of the contract. You agree to pay such amount on demand, and you agree that that we may deduct such amount from any refund which we are obliged to make to you.


13.7 Refund
--- 13.7.1 Amount of Refund

(a) Consumers
If you are a consumer and you cancel this contract in respect of a product, we will reimburse payments received from you under the contract with respect to such product, excluding delivery charges and any other payment charges that may be due at time of payment.
(b) Businesses
If you are a business consumer and you cancel this contract in respect of a product, we will reimburse to you the price paid by you with respect to such product, but not any delivery or other charges paid by you.
(c) Deductions from refund
We may deduct from your refund the amounts detailed in this clause 13, including the costs of return of the products and any diminution in the value of the products. You will not incur any fees as a result of the reimbursement.
--- 13.7.2 When your refund will be given
(a) Consumers
If you are responsible for sending the products back to us, then we will provide the refund without undue delay, and not later than the earliest of the following dates: 14 days after the day we receive the products back from you; 14 days after the day you provide evidence that you have sent the products back to us; and (if the products have not been delivered) 14 days after the day on which we are informed about your decision to cancel. However, if we originally offered to collect the goods, rather than requiring you to send them back, then we will make the refund within 14 days of the day you informed us of your decision to cancel.
(b) Businesses
We will provide the refund within 30 days after receiving all of the cancelled products back from you.
--- 13.7.3 How your refund will be given
We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, or it is not possible.


13.8 Invalidly Returned Products
If you are a business, you cancel, and we subsequently discover or prove that you had no right to cancel, then: (a) such cancellation shall cease to have effect; (b) you must continue to pay the price, delivery charges and other charges for the products, and repay any refund given; (c) you must arrange for collection of the products from us; (d) we may make a reasonable storage charge, and we may make an additional charge for re-delivery of the products to you; and (e) if you have not collected or taken re-delivery of the products within 2 months, then we may sell the products as your agent, and account to you for the proceeds (if we are retaining the price for the products), less costs of sale and any amounts payable by you to us.



14. WARRANTY

Manufacturer's Warranty
Where the products include a manufacturer warranty or guarantee which the manufacturer of the products offers direct to its end-customer, then it is your responsibility to register that manufacturer warranty with the manufacturer, following any instructions which come with the products, and we do not assume any liability or responsibility ourselves under such warranty. Any claims you make under it must be made directly by you to the manufacturer.


15. OUR LIABILITY TO CONSUMERS

We shall not be liable to you (including under or for breach of the contract or in negligence) for: (a) any loss of profits or other losses relating to any business; (b) for any losses which were not foreseeable by us when the contract was made; or (c) for any losses which were not caused by any breach of the contract or any negligent or unlawful act or omission by us. We do not exclude or limit any liability which we may have to you: (a) for death or personal injury; (b) for loss or damage to property; (c) for fraud or fraudulent misrepresentation; or (d) to refund any payments made by you under the contract.



16. OUR LIABILITY TO BUSINESSES

The following terms apply if you are a business: -


16.1 Limitations and exclusions
In this contract, references to our "liability" shall be to our liability to you under or for breach of the contract, our liability to you for negligence, breach of statutory duty, tort, or accidental or negligent misrepresentation, and any other liability we may have to you whatsoever and howsoever arising under, in connection with, or in the course of performing, the contract, or in connection with the products. Our total liability for all events giving rise to liability to you in aggregate for all such events shall be limited to an amount equal to the price, delivery charges and other amounts payable by you under the contract as ascertained at the time of your order. We shall have no liability to you for: loss of revenue, bargain, profit, anticipated savings, contract, business, expectation, use, production, or goodwill; any costs, expenses, liabilities, or commitments wasted, suffered, incurred or entered into in reliance on the contract; any costs of purchasing substitutes or replacements for the products elsewhere; any special, indirect or consequential losses; your liability to any third party; or loss or damage suffered by any third party. Notwithstanding any other contract term, we do not limit or exclude our liability to you for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.


16.2 Claims Limitation Periods
We shall not be liable in respect of any products missing from a delivery, and all products purported to be in a delivery shall be considered to have been delivered in full, if you do not notify us otherwise by the end of the next working day following the day of delivery. We shall not be liable in respect of any damage to any products present on delivery if you do not notify us of such damage within 3 working days after delivery of the products has been made. We shall not be liable for any other non-conformity of any product with this contract (including faults and defects), if you do not notify us of such non-conformity within 10 working days after delivery (if such fault or defect was discoverable on reasonable inspection at the time of delivery), or within 1 months after the delivery of that product in any other case; and we shall not be liable for any non-conformity of any product identified or arising after the end of that 1 month period. If any product is not in conformity with the contract, then our liability shall only be with respect to that product, and you may not return, and you shall continue to pay for, all other products. You shall give us a reasonable opportunity to repair or replace any non-conforming product, at our option, before exercising any right to reject the product. You shall pay our reasonable costs incurred in investigating any claim that a product is missing or not in conformity with the contract, if such claim is not proved by you.



17. Vibe Active Technologies Ltd (RUNBO UK) RIGHT TO CANCEL AND VARY

We shall be entitled to vary the contract, or to cancel the contract, as a whole or in respect of any products, at our option, if any of the following applies: we do not have the products in stock at all or in a fit state to supply to you; or we find we not have sufficient products in stock to meet all our orders from all our customers; or the cost of acquiring the products to supply to you is higher than when your order was accepted by us; we are not able to obtain the products from our suppliers at all or in time to meet the delivery timescales; the contract terms (including our website or your order) contained any error, including in relation to the description or price of any of the products; or we have not received payment in full of or are unable to obtain authorisation for payment of the charges and other amounts payable by you; you do not meet any minimum age requirement for ordering; or if you are purchasing the products with a view to reselling them. If we propose to vary the contract, we will give you an offer to continue with your order subject to such variations as we propose, in which case we will identify any variations (including any proposed changes to the products, the price and delivery charges, and delivery timescales) and we will state how long that offer will remain open; and if you do not accept our offer, then the contract will be deemed to be cancelled. If the contract is cancelled under this clause 17: you must return to us any products supplied to you under the contract in an unused and unopened condition (at your cost); and we will offer you a refund for the products cancelled, subject to receiving back from you any products supplied in the condition required by this clause.



18. ASSIGNMENT

18.1 Assignment by Vibe Active Technologies Ltd (Runbo UK)
We shall be entitled to assign the benefit of the contract and any debts under the contract.


18.2 Assignment by consumers

If you are a consumer, and, after you have paid for the products and they have been delivered to you, you decide to sell the products to someone else who is a consumer, we shall be entitled to ask for reasonable written proof of the sale from any purchaser before we will be liable for any claims from any purchaser. Your ability to transfer any manufacturer warranty or guarantee that comes with the products is subject to the terms of that warranty or guarantee. Except as permitted above, you may not transfer the benefit of the contract or any rights under it to anyone else without our prior written consent, and you may not transfer your cancellation right detailed in clause 12.


18.3 Assignment by customer/business
If you are a business, you may not assign, transfer, charge, or declare a trust over the benefit of the contract or any rights under it to anyone else without our prior written consent.



19. GENERAL

19.1 Entire Agreement
The contract terms constitute the entire agreement between you and us for the sale and purchase of the products. No other communications or representations between you and us, whether written or oral, shall bind us, and you acknowledge that you have not relied on any representations from us in entering into the contract which do not form part of the contract documents. Any variation or alteration to the contract terms shall only be binding upon us if made in writing and signed by a director of Vibe Active Technologies Ltd (Runbo UK). No employee, other than a company director, has authority to change the terms of the contract.


19.2 Third Party Rights
The contract shall not benefit or be enforceable by any person other than you and us.


19.3 Sub-contracting
We may sub-contract our obligations under the contract.


19.4 Invalid Terms
Each of the terms of the contract is separate and severable, and if any term is held to be void or invalid, it shall be severed, and the remaining terms shall continue in full force.


19.5 Waivers
We may on occasion, at our sole and absolute discretion, decide not to exercise or wait before exercising our rights. If we do so, we shall still be entitled to insist on the strict terms of the contract later on.


19.6 Costs of Claims
If you are a business, you shall pay all our legal costs (on a full indemnity basis) and other fees, costs and expenses incurred in enforcing and recovering any payment due from you under this contract, and in recovering any products which you are obliged to return to us.


19.7 Law and Jurisdiction
The contract and all non-contractual obligations arising out of it shall be governed by the laws of England and Wales. You agree to exclusively bring any claims against us relating to this website or any non-contractual obligations arising out of it in the courts of England and Wales.



20. FEEDBACK/COMMENTS

ADR is a process where an independent and impartial third party considers the evidence in a dispute and either makes a decision to settle the dispute, offers a view on a possible resolution or otherwise helps the parties to come to an agreement. It is an alternative to pursuing a case through the courts.


A full list of UK approved ADR providers and more information on ADR can be found at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show
Also, [from 15 February 2016,] the European Commission has established its own online dispute resolution (ODR) platform which can be accessed at: http://ec.europa.eu/odr
At present we do not subscribe to ADR using such ADR providers because our aim is to resolve any complaint efficiently and professionally through our own Customer Services team.